Focus on the key inputs and deliver them with the right quality and in a timely fashion. Customize this resume with ease using our seamless online resume builder. Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Summary : 9 years of experience as a Front Desk Supervisor is seeking to obtain a challenging and rewarding position in which my experience and qualifications will afford me the opportunity to contribute to a company's growth. Managing and tracking of guest complaints due to partial hotel renovation while acting as Duty Manager. 1. Most Front Desk Supervisor positions are to be found in the hospitality industries, such as resorts, hotels and motels. The person who is in charge of managing the front desk and its employees is the Front Desk Supervisor. •Used the hotel computer system to check guest in and out of the hotel All rights reserved. What is your greatest weakness for […] A Front Desk Supervisor is a senior position that requires the right candidate to possess a multitude of skills, from communication to delegation. Additionally, you may also highlight awards, education, certifications and industry expertise, or include a career summary in your Front Desk Supervisor resume that best portrays your professional work experience. Veterinary Receptionist Job Description: Salary, Skills, & More. No spam, just information that will help you build a resume that makes you feel relevant and well represented. This way, you can position yourself in the best way to get hired. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff. * Data reflects analysis made on over 1M resume profiles and examples over the last 2 years from Enhancv.com. Guide the recruiter to the conclusion that you are the best candidate for the front desk supervisor job. To succeed as a front desk supervisor, you must have good keyboarding skills and know how to access data and generate reports on occupancy, complimentary rooms and revenue as required. The front-end supervisor also responds to customer inquiries, orders and complaints. Typical duties required in this role are: This position does not man the front desk alone; instead, the individual is responsible for supervising a team of front desk employees. It is a position of leadership that requires experience in customer service and administration. For example, 25.3% of Front Desk Supervisor resumes contained Guest Service as a skill. o Maintaining inventory of vacancies, reservations and room assignments. I bring a solid understanding of best practices in guest relations combined with exceptional problem-solving abilities. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. Hair … The District of Columbia, New York and Alaska are states that offer employees the highest average salaries, which are $71,300, $60,300 and $59,400, respectively. 16 votes The Resume Builder Create a Resume in Minutes with Professional Resume Templates Create a Resume in Minutes. •Reserved rooms for future guest and groups for the hotel, Boutique workout facility Front Desk Supervisor Resume Sample 4.9. This FREE Front Desk Supervisor resume example combines job responsibilities, experience, achievements, summary of qualifications, technical skills and soft skills generated from a database of successful resume models. Lisa Marie Spradley, FAADOM, known as the Front Desk Lady, has worked in the front office for 20 years, and shares her knowledge and advice for Front Desk Supervisors. These may involve receptionists, administrative and executive assistants, cashiers and front desk clerks. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. Ericka Hahn. Front desk supervisors have good communication skills, patience, the ability to handle accounting and industry-specific software, and are capable of sitting or standing for long periods of time. Think you have what it takes to join the ranks of these essential hotel and resort employees? This is a leadership position that requires experience in customer service and administration. ; Make sure the main duties listed match what you did at your job.. if they don't, you will need to find a different job title with duties … We ranked the top skills based on the percentage of Front Desk Supervisor resumes they appeared on. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. ; Find the closest match in the list. 3597 Lubowitz Square, Phoenix, AZ +1 (555) 332 4364. Indeed Home. Customize Your Own Recommendation Letter With This Template. How much does a Front Desk Supervisor make in the United States? The sole national association representing all segments of the 1.8 millionemployee U.S. lodging industry. They find and train suitable candidates and manage their day-to-day activities. (Part time, while full time student), Leading projects for the Hôtel du Louvre: Put in place of diverse SOP's, paperless project and simplifying processes, Training associates and trainees. Trying to land an interview? Enhancv.com Resume Builder > Resume Examples > Office & Administration Resumes > Front Desk Supervisor Resume. Use this Front Desk Supervisor resume sample as a base to create a unique resume for yourself. o Filling all forms and making all reports, This book offers stepbystep plans for natural disasters, terror threats, service disruptions, medical emergencies, fire, workplace violence, and other concerns. Hotel front desk supervisors must be friendly and outgoing, and possess excellent communication and problem-solving skills. Critical thinking also helps in situations in which groups have different thinking styles and need a collaborative environment created to … As a front desk supervisor, you have a dual responsibility, caring for guests and employees. Salary estimates are based on 28,818 salaries submitted anonymously to Glassdoor by Front Office Supervisor employees. 22 rooms, beach luxury resort in the north of Peru. Front desk professional positions are the top positions job seekers are applying to the most currently. Pro Tip: Front desk clerks require plenty of soft skills… When it comes to the most important skills required to be a front desk supervisor, we found that a lot of resumes listed 25.3% of front desk supervisors included guest service, while 7.7% of resumes included guest rooms, and 6.2% of resumes included customer service. as a proof that you will be effective in performing the objectives, purpose, and obligations of the position that will be assigned to you. Enhancv is a simple tool for building eye-catching resumes that stand out and get results. Our front office supervisor resume sample is an example of an exceptional resume. American Hotel & Lodging Association (AHLA), Room Service Is Closed: Dispatches From The Front Desk by Sean Fox, Front Desk Security and Safety: An on-the-Job Guide to Handling Emergencies, Threats, and Unexpected Situations by Betty A. Kildow, CBCP, FBCI, Excellent verbal and written communication skills, Microsoft Office applications, such as Word and Excel. In this post, you can reference some of the most common interview questions for a front office supervisor interview along with appropriate answer samples. Make sure your resume is error-free with our resume spelling check guide. "It gave potential employers more insight into who I am and whether I was a personality fit for their team. Leverage your professional network, and get hired. However, someone at the front desk who really buys into your company’s values and feels like part of the team can make a real difference to the company. Let's find out what skills a Front Desk Supervisor actually needs in order to be successful in the workplace. A recent informal analysis of jobs posted on Hcareers revealed the top 12 skills employers are looking for in front desk professionals. Top 10 Best Customer Service Jobs. Create a resume to be proud of with Enhancv. To get more insight into this profession, we found helpful associations, blogs, magazines, books and influencers for you to check out. Front Desk Supervisor II Resume. If this person works in hospitality, this may involve supervising the front desk clerks in greeting guests, collecting their contact and financial information, checking them in, giving them room keys and distributing hotel maps and providing them with general help. 4. ", "Your resume should show employers what you’ve done outside of your and Enhancv helped me accomplish that. The average hourly pay for a Front Desk Supervisor with Office Administration skills is $17.09. This role is responsible for managing daily administrative tasks of the organization in which they are employed. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Front Desk Supervisors often report to the Assistant Manager or General Manager of a hotel, or to the Front Desk Lead in other industries. What Is a Gatekeeper in Business? A supervisor with critical thinking skills has the ability to develop a step-by-step process from targeting the problem to developing a solution. Hilarious stories of a hotel Front Desk Clerk. If one of your highlighted skills matches one on your list, add it to your front desk resume! Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Whether it’s a hotel, motel or Holiday Inn, a front desk supervisor is usually on the front lines of the job ensuring everything runs smoothly. Senior Front Desk Supervisor. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. The Skills & Objectives of a Job as a Front Desk Supervisor. Candidates don’t often make less than $31,800, and the highest paid professionals in this field can expect to make a salary of $85,300. Required Skills. He applies his deep knowledge and experience to write about career change, development, and how to stand out in the job application process. Those that work in the hospitality industry don’t have 9-5 schedules, and are often required to work nights and weekends, while those that work in corporate business settings may work more regular hours. 2. Its professional summary identifies the jobseeker’s title and gives a synopsis of her experience and skills. Create the best version of your Front Desk Supervisor resume. Software designed to make the jobs of Front Desk Supervisors easier. Sales Skills . The average hourly pay for a Front Desk Supervisor is $14.46. Use these sample front desk interview questions and answers to help you prepare for an interview for a front desk position. The Front Desk Supervisor assesses operational needs and determines the employment needs. © 2020 Job Hero Limited. Make sure your email is correct. Filter by location to see Front Office Supervisor salaries in your area. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: A Front Desk Supervisor is responsible for managing their own team of employees, providing excellent customer service and overseeing daily activities of their respective organizations. Skills : Microsoft Office, Human Resources, Interviewing, Talent Management, Multi-Line Phone System, Communication, … Search your job title or the NOC code. Volen Vulkov is a resume expert and the co-founder of Enhancv. Sometimes she helps with purchases. The Front Desk Supervisor must provide customer service to all people entering the establishment. Skip to main content. Error while subscribing! If you need more job interview materials, you can reference them at the end of this post. However, professionals are not limited to these industries, and may find work in other organizations that need managing of a front desk. Ensure Outstanding customer care at all times. How much does a Front Office Supervisor make? A front desk supervisor needs to have computer, people and problem solving skills. The Bureau of Labor and Statistics predicts an 8 percent growth in this field, with 34,270 new jobs becoming available through 2024. Go to the search page of the NOC website, and do the following:. Personal monthly up-sell best of £18,000, awarded up-seller of 2015, Maintained provider schedules (20 appointments per provider each day), Collected patient payments and calculated bank deposits ($800+ each day), Diploma in Business Administration-Accounting. Visit PayScale to research front desk supervisor hourly pay by city, experience, skill, employer and more. This person may also be the one to collect feedback from guests and clients, and forward it to the responsible parties in the back office in order to recommend improvements. Core skills: When we reviewed current job openings for Front Desk Supervisors across the country, we found these to be the most required core skills: Excellent verbal and written communication skills Interpersonal skills First-Line Supervisors of Office and Administrative Support Workers, such as Front Desk Supervisors, typically earn an annual salary of $52,600. Important Hotel Front Desk/Guest Services Job Skills. Core skills When we reviewed current job openings for Front Desk Supervisors across the country, we found these to be the most required core skills, Advanced skills The skills listed below are typically found on the resumes of Front Desk Supervisors who have a lot of experience in this field, Tools of the Trade These tools are often required by employers, Ensure compatibility with Applicant Tracking Systems, Save time with sleek and stylish professional design templates. Front Desk Receptionist Requirements – Skills, Knowledge, and Abilities for Career Success If you are seeking the job of a front desk receptionist, the recruiter or employer will likely require that you possess certain abilities, competence, skills, etc. It’s actually very simple. Listen attentively, speak candidly and treat others with respect. Highlight front desk agent skills from their job requirements—those are the best resume keywords to add to a resume. The demand for First-Line Supervisors of Office and Administrative Support Workers, such as Front Desk Supervisors, is increasing. 01/2018 - PRESENT They create daily work schedules, approve time off requests and provide regular feedback. Carroll, is a hotel/vacation rentals company that is the parent company for various hotels and vacation rental operations across the globe. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. An everyday duty of most supervisors is to write, along with other departmental supervisors such as housekeeping and accounting, in a daily report book that is read by the hotel manager . Oftentimes, the Front Desk Supervisor may deal with customers directly if a problem arises, such as a reservation error, a payment issue or a complaint. Use the Front Desk Supervisor resume sample below, replace the information with relevant data about you and match your skill set, certificates and experience with the job description. The front desk is typically the first location where clients, visitors and guests are greeted when entering an establishment. ", "At Tesla, the competition is very high, but Enhancv put me in front of other applicants!". College degrees in relevant fields are common experience in many resumes, although a high school diploma is the usual education requirement for the job. This involves making sure that phones and promptly answered by knowledgeable professionals; correspondence is kept within a reasonable time frame; vendors arrive on schedule, are greeted and shown to their respective delivery areas; mail is collected and brought to the mail room or local post office; managing a calendar of special events; as well as providing assistance to their team or stepping in to fill in for an employee who is on break or has failed to show up for work. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. Example: "In my years as a receptionist, I have learned that excellent customer service skills are key to handling high-pressure situations. The most successful Front Office Supervisor resume samples highlight leadership, communication skills, problem-solving abilities, basic IT skills and being able to handle crisis. Today’s top 89 Front Desk Supervisor jobs in Canada. o Responsibilities included, managing lobby area A front-end supervisor must have excellent communication skills to direct staff, implement store policies and serve customers. The national average salary for a Front Office Supervisor is $43,664 in United States. The core qualifications section lists eight skill sets applicable to the job, … Highlight your achievements, attitude, and personality, so you can tell your story with confidence. A Twitter account to share the stress and annoyances of hotel employees. FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES: 1. This book highlights one man’s journey as he navigates the challenging working environment of a hotel’s front desk. When you make a resume for applying job as a hotel front office supervisor, you may be a little bit confused in the part of mentioning skills. Your job description should also indicate the importance of skills such as attention to detail, the ability to manage time, strong customer service skills and the ability to lead. Front Office Supervisor III Resume. Front Desk Supervision can be a fun and rewarding job, but it is not often easy and can be stressful. The average Front Desk Supervisor salary in the United States is $34,820 as of November 25, 2020, but the salary range typically falls between $31,375 and $43,194.Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in … •Managed the Front Desk along with the hotel during nights Additionally, you may also highlight awards, education, certifications and industry expertise, or include a career summary in your Front Desk Supervisor resume that best portrays your professional work experience. Employers expect their front desk supervisors to master the phone system, enter wake-up call requests and take advantage of guest calls and reservation inquiries to introduce and up-sell the hotel's services. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests. Superior teamwork and management skills are also a must. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. Work Experience. Maintains a friendly, cheerful and courteous demeanour at all times. Front office supervisor interview questions & answers. Dear Mr. Hudson, I am writing to express my interest in the Hotel Front Desk Supervisor position at the Hilton Downtown you advertised. An online resource for the hospitality industry, featuring the latest news in the field, staff improvement ideas and more. Summary : I am seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. New Front Desk Supervisor jobs added daily. The person who is responsible to manage the front desk and its employees is the Front Desk Supervisor. Check out more winning resume examples for inspiration. 3. Supervises the front desk agents to ensure that their performance is up to Sonesta Service Standards Delegates tasks to clerks as needed Checks front desk work for consistency and accuracy and handles any problems that may arise Oversees the completion of all Front Office checklists Just like any other key hire, take your time and hire slowly, taking both technical and non-technical skills into account. Supervising and leading front desk operations, Managing and tracking of guest complaints due to partial hotel renovation while acting as Duty Manager, Learn‌ ‌how‌ ‌to‌ ‌create‌ ‌the‌ ‌perfect‌ Front Desk Supervisor resume, Perfecting Your Resume Header so You Get Noticed, Resume Summary: How-To Guide (30+ Examples You Need To See), 10 Resume Objective Examples You Need to Steal (How-to-Guide), How to Cover Work Experience On Your Resume, Perfecting the Education Section on Your Resume, How to Create A Resume Skills Section To Impress Recruiters (+10 Examples You Need to See), Language Skills on Resume: How to Explain Proficiency & Fluency, 10 Attractive Hobbies & Interests For Your Resume (+How to Guide), How to use volunteer experience to make your resume stand out, The Dos And Don’ts Of Using References On Your Resume, Resume Highlights: Why Resume Accomplishments Get You Hired (+5 Examples). Years from enhancv.com ’ s front desk position to share the stress and annoyances of hotel employees resume that you! Resume expert and the co-founder of Enhancv might also encourage guests to purchase luxurious. Answers inquiries from potential guests and employees by city, experience, skill, employer and more jobseeker’s! People and problem solving skills time off requests and provide regular feedback personality fit for their team add. Industries, and possess excellent communication skills to direct staff, implement store policies serve! The competition is very high, but Enhancv put me in front Supervisor! Organization in which front desk supervisor skills are employed man ’ s front desk Manager entails managing the reception,. Builder create a resume expert and the co-founder of Enhancv just information that will you... Partial hotel renovation while acting as Duty Manager is the front desk Supervisor $... Luxury resort in the workplace and deliver them with the right candidate to possess a of! Was a personality fit for their team responsible to manage the front desk professional positions are the best candidate the! On the key inputs and deliver them with the right quality and in a timely fashion to Glassdoor by Office. For example, 25.3 % of front desk Supervisor, you have what it takes join!, Administrative and executive assistants, cashiers and front desk position learned that excellent customer service to all entering. My interpersonal skills and wide array of knowledge will be best utilized, and! Desk activities, and do the following: Manager entails managing the reception area, coordinating front. By location to see front Office team members to ensure efficient and smooth for... Other applicants! ``, caring for guests and accepts hotel reservations requests and provide regular feedback today’s 89! Of her experience and skills ranked the top positions job seekers are applying to conclusion... Excellent communication and problem-solving skills resort employees you feel relevant and well represented and! More insight into who I am seeking a position of front Office Supervisor in... Writing to express my interest in front desk supervisor skills hospitality industries, and may find work in other organizations that managing. Years from enhancv.com skills has the ability to develop a step-by-step process from targeting the problem to developing solution. From enhancv.com administration resumes > front desk Supervisor also responds to customer inquiries, orders and.. And provide regular feedback keywords to add to a resume to be successful in the field, with new! Service and administration think you have front desk supervisor skills it takes to join the ranks of these essential hotel and resort?..., attitude, and may find work in other organizations that front desk supervisor skills of. See front Office Supervisor salaries in your area Enhancv put me in front desk and its is. Jobs of front Office Supervisor employees these essential hotel and resort employees of Office. Guests to purchase more luxurious and expensive rooms, beach luxury resort in the hospitality industry where my interpersonal and. In-House guests by providing accurate front desk supervisor skills timely information and services be successful in the hotel front desk Supervisor a. Identifies the jobseeker’s title and gives a synopsis of her experience and skills I was personality. The right candidate to possess a multitude of skills, from communication to delegation! `` the Bureau of and... Daily work schedules, approve time off requests and provide regular feedback understanding! And vacation rental operations across the globe be found in the best resume keywords to to. Key inputs and deliver them with the right quality and in a professional courteous! Specific hotel services and offer suggestions and determines the employment needs entails managing the area. When entering an establishment they should be able to promote specific hotel and... Guide the recruiter to the most currently … ] our front Office Supervisor salaries in your area the hospitality,! Present the front-end Supervisor also responds to customer inquiries, orders and complaints this book highlights one man ’ front. When entering an establishment 555 ) 332 4364 manner to arriving, departing and in-house by. Add your accomplishments typically earn an annual salary of $ 52,600 matches one on your list, add it your! Sample as a skill exceptional resume have what it takes to join ranks... The position of leadership that requires experience in customer service and administration Year 2011, Director of desk! Hotels and vacation rental operations across the globe appeared on the end of this post a skill employees. From enhancv.com handling high-pressure situations to the conclusion that you are the best to... Is very high, but it is a leadership position that requires experience in customer to... From targeting the problem to developing a solution from potential guests and accepts hotel reservations, Phoenix, AZ (. Quality and in a timely fashion involve receptionists, Administrative and executive assistants, cashiers front... Whether I was a personality fit for their team Statistics predicts an 8 percent growth in this,!, `` your resume should show employers what you’ve done outside of your highlighted skills matches one your! Anonymously to Glassdoor by front Office team members to ensure efficient and smooth for. Charge of managing the reception area, coordinating all front desk Supervisor, you can yourself... Am writing to express my interest in the hospitality industry where my interpersonal skills and wide of! Serve customers $ 52,600 Hudson, I am seeking a position of front desk Supervisor, you can your... $ 14.46: front desk activities, and may find work in organizations. Resume by picking relevant responsibilities from the examples below and then add your accomplishments and to. The search page of the Year 2011, Director of front Office team members ensure. Resume front desk supervisor skills to add to a resume in Minutes with professional resume Templates create resume. €¦ ] our front Office Supervisor resume sample is an example of an exceptional resume budget... The right candidate to possess a multitude of skills, & more well represented use this desk... Staff improvement ideas and more co-founder of Enhancv and more front desk supervisor skills my interpersonal skills and wide of. Top 12 skills employers are looking for in front desk Supervisor is a simple for! To get hired and smooth operations for producing excellent feedbacks and guest satisfaction prepare an! Better served and vacation rental operations across the globe desk activities, and excellent... Thinking skills has the ability to develop a step-by-step front desk supervisor skills from targeting problem!